Patrick Dunn
Customer Service and Operations Professional
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Patrick Dunn
Dedicated customer service and operations professional
Dedicated customer service and operations professional with 15+ years of experience in retail management, technical service, and pool industry operations. Proven track record in team leadership, customer relationship management, and technical troubleshooting. Hands-on experience managing pool maintenance, repair services, and retail sales in the aquatic service industry. Strong communicator with a passion for solving problems, improving processes, and delivering outstanding client care.
Work Experience
Empowering Creativity through
January 2023 – April 2024
Leslie’s Pool Supplies
Store Manager
Managed day-to-day operations of a leading retail pool supply store, including staffing, scheduling, and customer service. Delivered expert technical support to customers on pool and spa equipment, water chemistry, and maintenance routines. Conducted in-store water testing, provided treatment recommendations, and advised customers on chemical safety. Maintained accurate inventory levels and ordered stock to meet seasonal demand. Trained and supervised a team of associates on pool troubleshooting, sales techniques, and safety procedures. Handled escalated customer issues with empathy and professionalism, ensuring high satisfaction. Increased store revenue by 15% YOY through upselling services, product bundles, and pool maintenance plans.
Feb 2022 – Jun 2022
Eagle Molding Technologies
Machine Operator
Operated cam-driven molding machinery with a focus on precision and quality control. Conducted QA inspections every two hours to ensure product consistency. Documented production metrics in Excel and resolved mechanical issues to reduce downtime. Achieved a 20% reduction in defective parts.
Jan 2019 – Dec 2021
Pat’s Pools
Owner and Operator
Founded and scaled an independent pool repair and maintenance business. Hired, trained, and managed a team to service over 90 pools per week across San Diego County. Managed billing, customer relations, route optimization, and vendor communications. Delivered high satisfaction and retention through reliable service and technical expertise.
Jan 2015 – Dec 2019
Whistle Labs
Lead Refurbishment Engineer & Tier II Technician
Provided Tier II support for GPS-based pet tracking devices, resolving escalated technical issues. Led refurbishment team and authored SOPs to standardize quality and efficiency. Analyzed support trends and presented findings to improve hardware and firmware performance. Improved satisfaction scores by 15% and decreased device returns.
Jan 2011 – Dec 2015
Subway
Store Manager
Directed store operations, training, scheduling, and financial oversight. Led a team of 10+, managed payroll and addressed customer feedback effectively. Increased location profitability and service scores.
Jan 2009 – Dec 2010
Urban Outfitters
Store Manager
Managed a retail team in a high-volume fashion store. Implemented loss prevention protocols and inventory controls, reducing shrink by 8%. Focused on team coaching, sales strategies, and customer engagement.
My Skills
Core competencies that drive my performance.
Customer & Technical Support
Zendesk99 %
Salesforce96 %
CRMs97 %
Freshdesk92 %
Water testing98 %
pool/spa troubleshooting99 %
pool chemistry knowledge92 %
Client communication (email, phone, in-person)94 %
Service coordination and ticket resolution98 %
Microsoft Office Suite91 %
Google Workspace92 %
Data analysis93 %
SOP development90 %
inventory control93 %
Scheduling99 %
vendor management94 %
team supervision90 %
POS systems97 %
cashier balancing96 %
field service logistics93 %
Problem-solving97 %
empathy90 %
ownership99 %
reliability95 %
clear communication99 %
Strong multitasking91 %
detail-oriented95 %
collaborative97 %
coachable93 %
Education
Empowering Creativity through
Escondido, CA
Vocational Graduate in EMT
Miramar Community College
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High School Diploma or GED
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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